Risk Management & Customer Relations in Residential Construction

This 2-hour continuing education course is designed for residential contractors seeking practical, real-world strategies to reduce risk and improve customer relationships on construction projects. The course focuses on identifying common jobsite and business risks, preventing disputes, and strengthening communication with homeowners throughout the project lifecycle. Participants will learn how risks develop from the first client interaction through project completion and how unclear expectations, poor documentation, and communication gaps often lead to complaints. The course introduces simple, effective methods to manage these risks, including better contract clarity, change order practices, documentation habits, and proactive communication techniques.